Delivery
Pickup and delivery of machines for repair across Poland. We handle shipping safely and quickly — just make sure the unit is packed properly. If you have no box, tell us.
Preparing the parcel
After you submit the service order and pay for the service, pack the damaged machine for safe transport. When our team books a courier, the courier will contact you. You will receive shipping confirmation by email.
Packing
The machine must be packed to protect it from damage. Parcels in bags, envelopes or only wrapped in film are not considered adequately protected and may be refused. Original packaging is recommended when available.
Parcel delivery
Standard delivery is 1–3 working days from order. The courier will call to arrange pickup or delivery. The courier has a ready label — you do not need to print or stick it.
Each parcel gets a tracking number.
If it does not arrive on time, contact us — we will help locate it. Email: info@agdgroup.pl.
Store goods delivery
Online store orders are shipped with DHL across Poland.
Standard lead times:
- 1–3 working days (stock in Poland)
- 4–5 weeks (made-to-order items from foreign warehouses)
Shipping costs are calculated at checkout and depend on weight and dimensions.
Available options
- Courier (DHL): 1–3 working days (stock in Poland)
Pickup and return for repair
You can bring the machine in person or book courier pickup. After the repair we ship it back to the address you provide.
Shipping complaints
On delivery check the parcel. If the packaging or machine is damaged, write a damage report with the courier present.
Report transport damage promptly to info@agdgroup.pl, with photos and the damage report.