Help and information

Welcome to the AGD Group help centre. Below you will find key information about placing orders, payment methods, delivery, terms and how to contact our service.

How to place an order

You can order in two ways. A standard order means adding products or services to the cart, filling in delivery details and choosing a payment method. You can also use one-click purchase — fill in a short form and our consultant will contact you to confirm the details.

Payment

We accept bank transfers and online payments via PayU (cards, quick transfers). A VAT invoice is issued after the order is fulfilled. Full payment terms are on the Payment terms page.

Delivery

We ship across Poland with trusted couriers. Lead time and cost depend on the shipping method and parcel size. Full details are on the Delivery terms page.

Store terms

The AGD Group online store terms set out rules for orders, payment, delivery and the rights and duties of Buyer and Seller. Read the full text on the Store terms page.

Service terms

We provide professional coffee machine repair and service. The service terms describe intake conditions, lead times, warranty on work and pickup rules. Details: Service terms.

Returns & exchanges

You may return purchased goods within 14 days of receiving the parcel, under applicable law. Learn more on Returns & exchanges.

Privacy policy

We protect your personal data. What we collect, how we process it and your rights are described in the Privacy policy.

Contact

If you have questions or need help, contact us: